All Foffa Bikes products comply with the relevant British and or European Safety Standards. New Foffa bikes come with a 6 months non-transferrable warranty, our framesets come with a 12 months non-transferrable warranty.
FOFFA warranties do not affect the statutory rights of the consumer.
Your FOFFA Warranty is only valid if a certified cycle mechanic has assembled your bicycle.
When logging a warranty claim you will be asked to supply proof of purchase and to complete a warranty claim form. Pictures are required to support your warranty claim along with the details of the shop or qualified bicycle mechanic responsible for completing the bike build and servicing.
The FOFFA warranty does not cover; normal wear and tear, improper assembly or follow up maintenance, or installation of parts or accessories not originally intended or compatible with the bicycle as sold. Modification of the frame or components voids any warranty.
The FOFFA warranty does not apply to damage or failure due to accident, misuse, abuse, or neglect.
The FOFFA warranty is expressly limited to the repair or replacement of defective frame or defective parts, and is the sole remedy of the warranty.
A bicycle consists of many different components and is therefore warranted under different terms. Therefore any fault with a particular component on your bicycle will be dealt with as an individual issue with that particular faulty part.
Faulty parts under your FOFFA warranty will be replaced with new parts, parts should be fitted by a qualified mechanic so not to void your FOFFA warranty.
FOFFA is not responsible for any labor charges or fees related to warranty claims.
Please note we reserve the right to charge a £20 admin fee once the order is placed as long as we are not able to process your order within 30 days.
Any item can be returned to us for any reason provided it has not been used or fitted and is returned in its original packaging and with a valid proof of purchase.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example riding a bicycle prior to cancellation).
Refunds will be processed by BACS or Paypal, so as soon as we receive the goods back and approve the refund we will contact you to get in touch to collect the required details.
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service as we cannot be held liable for the loss of any parcel on its return journey to our warehouse. Please ensure that the service you use covers the value of the goods in the parcel. Please note Single-Speed Co. orFoffa Bikes is not responsible for paying for the return shipping costs.