Quella Warranty and Return Policy

ALL Quella Bicycle frames and forks are warranted to be free from manufacturing defects in material and/or workmanship for a set period. This period is 36 months for all Quella brand complete bikes and frame sets.

Warranty also includes coverage on bicycle components for sixty days from the original date of purchase. This warranty applies to the original owner only and is not transferable. Proof of purchase may be required.

NOTE: PLEASE TIGHTEN YOUR LOCKRINGS, CRANKS, PEDALS ETC BEFORE AND AFTER EVERY RIDE.Stripped threads, cranks, pedals etc are due to those parts not being tightened enough by the rider and are not covered by this warranty. Bike warranty could be void if your bike is not inspected and tuned by a professional bicycle mechanic before riding and proof can be provided.


Any damage resulting from normal wear and tear, including the results of fatigue or loose parts. It is the owner’s responsibility to inspect and maintain his or her bicycle before each and every ride.

Any damage, failure or loss caused by abuse, neglect, improper repair, improper maintenance, alteration, modification, failure to follow instructions or warnings in the owner’s manual, an accident or other abnormal excessive or improper use, including but not limited to: stunt riding, skidding, ramp jumping acrobatics, or other similar activities, or in any other manner for which the bicycle was not designed.

The following items are not covered in this warranty:

  1. Tires.
  2. Tubes.
  3. Cables.
  4. Brake pads.
  5. Handle grips and bar tape.

 All warranty items must be shipped to Quella Bicycle. The owner is responsible for all delivery costs associated with the claim.

Manufacture warranty covers first ownership only.

Manufacture defects on faulty components will be replaced when Quella Bicycle if notified of the faulty component within 14 days of product failure, and the fault is caused by the component manufacturer.

Replacement components will be shipped by Quella in according to standard delivery times as displayed on the website, unless advised otherwise. Quella may request that the defected or broken components be shipped back to us if inspection is required.

Every Quella complete bike, frame and fork comes a full warranty which covers manufacture defects. This does not include abuse or normal wear and tear, crashes, accidents, abuse or a non-maintained bike or bike components damage caused by improper assembly or improper adjustment of parts or components.


Quella Bicycle offers a 14-day return policy on all our products. You may return the product as long as you have the receipt and the product is unused with all of its original packaging. The return must be initiated within 14 days of your receipt of the merchandise. If you return an order that was delivered to you, you will be responsible for all freight charges.