State Bicycle Return Policy

General Policy:

Should you like to return your purchased State Bike, you may do so within 14 days of delivery. All returned items must be in unused, brand new condition. The customer is responsible for the cost of return shipping as well as a 15% restocking fee.

After 14 days of receiving your order, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is returned damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund. The best thing to do is contact customer support and explain your situation. Let's resolve this together.

Cancelled Orders:
Any orders canceled prior to shipment may be subject to a 5% order cancellation fee.

If you received a damaged product:
Please send photos of the damaged item, any damaged packaging, and the shipping label to info@single-speed.co.uk

I want to return a product. What should I do?
After familiarizing yourself with our Return/Refund policy, e-mail us at info@single-speed.co.uk. In your email, please include the below items of information. This will go a long way in expediting your inquiry. 

  • Name
  • Order #
  • Detailed Reason for Return